Política de reembolso
Return Policy
At VivaDuds, we take great pride in offering high-quality, unique designs made to order. Please review our return policy below:
Returns & Exchanges
As all our products are made specifically for each order, we are unable to accept returns or exchanges. Please ensure you review your order carefully before completing your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of the estimated delivery date. We will be happy to provide a replacement at no extra cost. To assist with your claim, please include:
- A clear photo of the item showing the defect or damage
- Your order number and contact details
Lost Orders
If your order has not arrived within the estimated delivery timeframe and is considered lost in transit, please get in touch with us within 30 days of the expected delivery date. We will arrange for a replacement to be sent.
Returned to Sender
If an order is returned to us due to:
- An incorrect or incomplete shipping address
- The recipient refusing the package
- The package being unclaimed at a local pick-up point
The order will not be eligible for a refund. You may place a new order with the correct details, and we will report the issue to ensure it doesn’t happen again.
If you have any concerns or need assistance, please contact our support team at